Confirming you have a valid form of payment in your account along with current email and billing information.

And resist the urge to refresh, your page will automatically refresh when you enter the queue. If you’re planning to shop for an event on your mobile device, don’t allow your screen to dim or your Waiting Room will pause. During high-demand sales, tickets are available on a first-come, first-served basis and aren’t guaranteed.Įvents using the Smart Queue may vary due to traffic and demand that impact wait times.įor a smoother shopping experience, we recommend:

Once it’s your turn to shop, you’ll use the map to select your seats and then proceed to checkout.

When the sale begins, the queue will open and you’ll be given a place in line.

Join the Waiting Room at least 10 minutes prior to the event going on sale.

Go to Ticketmaster and locate the event you want to shop for.

When you're event's sale begins, follow these steps to join the queue: Tickets are always based on availability and demand. Will I get tickets if I have a spot in the Queue? At times, we do offer fan club boosts specific to certain pre-determined events. If you're waiting in line for access to tickets, stay on the page and don't refresh to keep your spot. With Smart Queue, we manage the flow of traffic into the shopping experience while simultaneously detecting bots and reducing their access. It’s there to keep out the bots so every fan gets a fair chance at tickets. By layering advanced security measures, monitoring traffic and adding a virtual line, you can view the entire venue and pick the exact tickets you want to buy. The Smart Queue acts as a virtual line, which helps us protect you and the tickets in a more effective way.

In your queue meaning